Shipping:
Shipping within Australia is free for all orders over $150, for orders under this it is a flat rate of $9.95. International shipping is charged at a flat rate of $30AUD for up to 2 items. Your purchase will be shipped within 2 business days of payment being received, via registered post or courier.
Returns & Exchanges:
We want you to be 100% happy with your Empire of Bees purchase.
All products are thoroughly checked to ensure they are in perfect condition before shipping & care is taken with packaging to ensure items reach you in this same perfect condition. Please contact us to discuss your options for exchange or refund within 14 days of receiving your purchase if you are unhappy with your purchase.
Sale Items:
Please choose carefully as we do not offer returns or exchanges on any sale items unless the item is deemed faulty.
Warranty:
We offer a 12 month warranty (from date of purchase) on all Empire of Bees products, covering faulty workmanship and materials. It does not cover general wear and tear, neglect or misuse of our products.
Empire of Bees leather goods are all made with the highest quality full grain leather which means natural variations in colour and texture will be present and these are not considered faults but a testament to the natural qualities of the hide. Over time our leather may darken or lighten in colour or stretch slightly and again these are not considered faults.
To submit a warranty claim, please email us at hello@empireofbees.com.au with details of your issue along with photographs of your product and proof of purchase. If assessed as a genuine fault, we will then determine whether to repair or replace and cover all related shipping costs.
