Shipping within Australia is charged at a flat rate of $9.95 for all orders under $150, all order over $150 includes Free Shipping.
International shipping is charged at a flat rate of $30AUD for up to 2 items. Your purchase will be shipped within 2 business days of payment being received, via Australia Post.
Returns & Exchanges:
We want you to be 100% happy with your Empire of Bees purchase, but we understand sometimes things just don't work out!
We will happily accept returns or exchanges on items in new, unused condition within 14 days of your purchase.
For change of mind returns you will need to cover the shipping costs yourself and we cannot refund postage paid on original order. Refunds will be issued once product has arrived back to us in original condition.
All products are thoroughly checked to ensure they are in perfect condition before shipping & care is taken with packaging to ensure items reach you in this same perfect condition, however, if you happen to receive a faulty or incorrect item then please get in touch with our team and we'll take care the postage costs for you.
SALE ITEMS -These items cannot be returned for any reason.
We offer a 12 month warranty (from date of purchase) on all Empire of Bees products, covering faulty workmanship and materials. It does not cover general wear and tear, neglect or misuse of our products.
Empire of Bees leather goods are all made with the highest quality full grain leather which means natural variations in colour and texture will be present and these are not considered faults but a testament to the natural qualities of the hide. Over time our leather may darken or lighten in colour or stretch slightly and again these are not considered faults.
To submit a warranty claim, please email us at email@example.com with details of your issue along with photographs of your product and proof of purchase. If assessed as a genuine fault, we will then determine whether to repair or replace and cover all related shipping costs.